Privacy Policy
INTRODUCTION
At Ánima, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, share, and protect your data when you interact with our Ánima app, which uses the WhatsApp Business API provided by Meta.
This Privacy Policy (the “Privacy Policy”) governs the access and use of Ánima’s services and/or all solutions offered—depending on the service area—by (i) PREVI SRL, a limited liability company legally incorporated under the laws of Argentina, CUIT No. 30714630942, with registered office at San Martín 1117, Rosario, Santa Fe, Argentina, contact email noreply@anima.bot
, owner of Ánima (“Anima”); licensee of the distribution rights of Ánima’s services (together, “Previ” or “Ánima,” interchangeably), as well as the use and access to its website https://www.anima.bot/
, digital platform (the “Platform”), and all services and applications (the “Services”). This Privacy Policy applies to all visitors, users, and persons who access, contract, or use the Services. Use of the Services shall include, at a minimum, this Privacy Policy.
1. Information We Collect
We collect the following types of personal data:
Contact Data: Name, phone number, email address provided by the user when interacting with the Chatbot.
Interaction Data: Information about app usage, including conversations with the Chatbot via WhatsApp and related services.
Technical Data: IP address, operating system, device, and other technical information necessary for the correct operation of the app.
2. Use of Data
We use your personal data for the following purposes:
User Support: Responding to your questions and interactions with the Chatbot on WhatsApp.
App Improvements: Enhancing the functionality and performance of the app and offering you a more personalized experience.
Analytics: Evaluating app usage to improve our services.
3. Data Sharing with Third Parties
We may share your data with the following third parties:
Meta: Data processed through the WhatsApp Business API is subject to Meta’s Privacy Policy, which you can consult here.
Service Providers: We share certain data with service providers who help us operate Anima (e.g., hosting or cloud storage providers). We ensure these providers comply with Meta’s policies and adequately protect your data.
4. Data Retention and Deletion
We retain your data only for as long as necessary for the purposes mentioned above. Users may request the deletion of their data at any time.
Data Deletion Procedure: Users can request the deletion of their personal data by sending an email to noreply@anima.bot
or by visiting https://anima.bot/contacto/
. We will process these requests within 24 hours in accordance with applicable law.
5. Data Security
We implement technical and organizational measures to protect your data, including:
Encryption in transit and at rest.
Restricted access only to authorized personnel.
Continuous security monitoring to prevent unauthorized access.
6. Use of WhatsApp and Meta
Ánima uses the WhatsApp Business API, administered by Meta. Data processed through WhatsApp is subject to Meta’s Privacy Policy. You can review their policy here.
7. Modifications to the Privacy Policy
We may update this Privacy Policy at any time. Updates will be published on this page, and we will notify users of significant changes.
8. Contact
If you have questions about this Privacy Policy or wish to exercise your rights regarding your data, you can contact us through the following channels:
Email: noreply@anima.bot
Contact page: https://anima.bot/contacto/
Last updated: 01/29/2025